NILAI, July 23 — Certain procedures and communication systems at airports can be improved to tackle unforeseen incidents like last week’s IT outage, said Transport Minister Anthony Loke.
However, he said disruptions experienced by travellers last week were inevitable, as the IT system failure was a global problem affecting airlines and other sectors.
“Over the weekend, many flights were delayed or rescheduled. We need to understand airlines use the same aircraft for multiple flights, so if one flight is delayed, it takes a long time.
“Airports had to check in (passengers) manually, which takes time. When one flight is delayed, it impacts many flights. I believe this can be improved in terms of procedures and communication systems,” he said.
He told reporters this after launching the Technical and Vocational Education and Training (TVET) Automotive programme at SMK Mantin here today.
He advised consumers who encountered problems related to airline services to file complaints directly with the Malaysian Aviation Commission.
“I understand customers are indeed dissatisfied with delays, but we must also see the need for a balance. Airlines need to consider safety, and if they do not comply, the situation will become worse.
“Passenger safety is a priority, and we cannot compromise. If an incident occurs, who will be responsible? It is better to be criticised than to compromise safety. I hope everyone understands this,” he said.
At today’s event, Loke said TVET is a major driver in producing high-skilled local talent, and the government continuously enhances youth capabilities to ensure the needs of hi-tech industries are met by local citizens.
In this connection, he hoped the programme can raise awareness about the importance of TVET in education among school students, undergraduates, educators, parents and the local community.
— Bernama
